At Ignite Pulsewave, we treat your privacy seriously. This policy explains how we handle your personal information when you work with us on network equipment setup projects throughout Thailand.
We've written this in plain language because legal jargon helps no one. If something isn't clear, reach out and we'll explain it better.
Information We Collect
When you contact us or become a client, we need certain information to serve you properly. Here's what we typically collect and why:
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Information Type
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What We Collect
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Why We Need It
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Contact Details
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Name, email address, phone number, business address
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To communicate with you about projects and send quotes
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Business Information
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Company name, industry type, approximate network size
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To understand your technical requirements and plan installations
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Technical Data
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Current network setup, equipment models, IP configurations
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To assess compatibility and prepare appropriate solutions
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Project Records
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Installation notes, configuration details, maintenance logs
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To maintain service history and provide ongoing support
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Payment Information
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Billing details, invoice history, payment method
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To process transactions and maintain financial records
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We don't collect anything we don't need. If you're just browsing our website, we're not tracking your movements or building profiles.
How We Use Your Information
Your data serves specific purposes related to our work together. We're not in the business of selling information or using it for unrelated marketing.
Primary Uses
- Responding to your inquiries about network equipment setup services
- Planning and executing installation projects at your location
- Providing technical support when you need assistance
- Sending invoices and processing payments for completed work
- Maintaining records of equipment configurations for future reference
- Scheduling maintenance visits or follow-up services
Secondary Uses
- Improving our service based on project outcomes and client feedback
- Sending occasional updates about network security or equipment recommendations
- Complying with Thai business regulations and tax requirements
About Marketing Communications
We might send you information about new services or helpful technical tips, but only if you've agreed to receive them. You can opt out anytime by replying to any email with "unsubscribe" or contacting us directly.
Legal Basis for Processing
Under Thailand's Personal Data Protection Act (PDPA), we process your information based on these legal grounds:
- Contract Performance: Most of our data processing happens because we're fulfilling our service agreement with you
- Legitimate Interest: We maintain project records to support your network and resolve any technical issues efficiently
- Legal Obligation: Some information is kept to comply with Thai tax laws and business regulations
- Your Consent: For marketing communications or any use beyond core services, we ask for your explicit permission
You have the right to withdraw consent at any time for activities that require it.
How We Protect Your Data
Network security is literally what we do, so we take data protection seriously. Here's how we keep your information safe:
Technical Security
- Encrypted storage for all client records and technical documentation
- Secure file transfer protocols when exchanging configuration data
- Regular backups stored in separate secure locations
- Password-protected access to client information systems
- Firewall protection and intrusion detection on our own network
Operational Security
- Only technicians working on your project can access your specific information
- Physical documents are stored in locked cabinets at our Songkhla office
- Staff members sign confidentiality agreements before handling client data
- Regular security training for everyone on our team
No system is completely foolproof, but we use the same standards for your data that we recommend to our clients for their own networks.
Sharing and Disclosure
We're not in the business of sharing your information around. But there are a few situations where we might need to:
Service Providers
Sometimes we work with other companies to serve you better. This might include:
- Equipment suppliers who need shipping addresses for direct deliveries
- Accounting firms that process our financial records (including your invoices)
- Cloud storage providers where we securely back up project documentation
These partners are contractually required to protect your data and can only use it for the specific services they provide us.
Legal Requirements
We might disclose information if required by Thai law, court orders, or government authorities. We'll notify you if this happens unless legally prohibited from doing so.
What We Don't Do
We don't sell your information to marketing companies. We don't share client lists with competitors. We don't use your technical data for anything unrelated to your service.
Your Rights Under Thai Law
The PDPA gives you substantial control over your personal information. Here's what you can do:
Access and Review
You can request a copy of all information we hold about you. We'll provide this within 30 days of your request, free of charge for the first request each year.
Correction
If any information is inaccurate or outdated, let us know and we'll correct it promptly. This is especially important for technical documentation.
Deletion
You can ask us to delete your information in certain circumstances. However, we might need to retain some records for legal or contractual reasons (like tax documentation or warranty support).
Restriction
You can request that we limit how we use your information while we resolve any concerns you have about accuracy or processing.
Data Portability
You can request a copy of your data in a commonly used format if you want to transfer it to another service provider.
Objection
You can object to certain types of processing, particularly for marketing purposes. We'll stop unless we have compelling legitimate grounds to continue.
To exercise any of these rights, email us at support@ignite-pulsewave.com or call +66 38 328 379. We'll respond within the timeframes required by Thai law.
Data Retention
We don't keep information forever. Here's our retention approach:
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Data Type
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Retention Period
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Reason
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Project Documentation
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5 years after project completion
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To support warranty claims and future network expansions
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Financial Records
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7 years
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Required by Thai tax law
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Support Communications
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3 years
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To maintain service history and resolve recurring issues
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Marketing Consent
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Until you withdraw consent
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Active permission required for communications
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Technical Configurations
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Duration of service relationship plus 2 years
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To provide continuity if you return for additional services
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When retention periods expire, we securely delete or anonymize the information so it can't be traced back to you.
International Data Transfers
Your information primarily stays in Thailand. Our servers are located here and we work with Thai-based service providers whenever possible.
In rare cases, data might be transferred internationally — for example, if an equipment manufacturer needs technical details to process a warranty claim. When this happens, we ensure appropriate safeguards are in place through contractual protections or verified security standards.
We'll inform you if a specific project requires international data transfer and get your consent when legally required.
Children's Privacy
Our services are designed for businesses, not individuals under 20 years old. We don't knowingly collect information from minors. If we discover we've inadvertently collected such information, we'll delete it promptly.
Cookies and Website Technology
Our website uses minimal tracking technology. We're not interested in following you around the internet.
We use basic functionality cookies to remember your preferences if you fill out our contact form. These expire when you close your browser.
We don't use advertising cookies, social media trackers, or complex analytics platforms. Your browsing activity on our site stays private.
Changes to This Policy
We review and update this policy periodically to reflect changes in our practices or Thai regulations. When we make significant changes, we'll notify current clients by email.
The "Last Updated" date at the top shows when we last revised this document. We recommend checking back occasionally if you're a regular client.
Complaints and Concerns
If you're unhappy with how we've handled your information, please tell us first. Most issues can be resolved through direct conversation.
If you're not satisfied with our response, you have the right to file a complaint with Thailand's Personal Data Protection Committee. We can provide contact information if needed.
